Online and Onsite Training Options
Level 1 Certification
Incident Management Training for IT Operations
8 hour training (four 2-hour Sprints over four days)
$1,999
Incident Management Training for IT Operations
8 hour training (four 2-hour Sprints over four days)
$1,999
Next session starts September 17, 2024
OVERVIEW: Course provides a foundational level of skills, knowledge, and abilities for individuals who will take on leadership roles, provide incident communications, perform technology problem-solving, or engage in tactical documentation during Information Technology (IT) incidents.
Course content includes:
Course includes numerous simulated incidents engaging participants in hands on practice during small group exercises.
FORMAT: The Level 1 certification course is organized into four Sprints of two hours each conducted on the Zoom video conferencing platform. Participants will receive an invitation called a “Dispatch Notice”, which will include the date, time, and Zoom invite link for each Sprint. All Sprints are led by Blackrock 3 Partners personnel, with a lead instructor providing instructional content, coaching, and immediate feedback on participant engagement. Each Sprint will combine lecture and small-group exercises using the Zoom Breakout Room feature, so that participants can practice the roles, skills and tactics discussed during the lecture.
This course fulfills the prerequisite requirement for enrollment in any Incident Management for IT Operations Level 2 training.
Course content includes:
- History of the Incident Management System (IMS)
- Adaptation of incident response best practices from fire department operations into IT
- Roles and responsibilities associated with incident leadership, communications, and tactical documentation.
- Communication briefings using the Conditions, Actions and Needs (CAN) report and IMS briefing formats.
Course includes numerous simulated incidents engaging participants in hands on practice during small group exercises.
FORMAT: The Level 1 certification course is organized into four Sprints of two hours each conducted on the Zoom video conferencing platform. Participants will receive an invitation called a “Dispatch Notice”, which will include the date, time, and Zoom invite link for each Sprint. All Sprints are led by Blackrock 3 Partners personnel, with a lead instructor providing instructional content, coaching, and immediate feedback on participant engagement. Each Sprint will combine lecture and small-group exercises using the Zoom Breakout Room feature, so that participants can practice the roles, skills and tactics discussed during the lecture.
This course fulfills the prerequisite requirement for enrollment in any Incident Management for IT Operations Level 2 training.
For corporate training solutions, contact [email protected].
Blackrock 3 can run any course specifically for your organization, online or onsite.
Want to be added to a wait list for future dates? Just drop us an email at [email protected]
Blackrock 3 can run any course specifically for your organization, online or onsite.
Want to be added to a wait list for future dates? Just drop us an email at [email protected]
Level 2
Command Staff Workshop
Customizable, company-specific training course (four to six 2-hour Sprints ) focused on command staff skill building through hands-on practice of key roles and incident resolution techniques. This highly interactive course requires active participation and includes significant coaching and feedback throughout the course for all participants.
Contact us for options and pricing: [email protected].
Content options include, but not limited to:
Command Staff Workshop
Customizable, company-specific training course (four to six 2-hour Sprints ) focused on command staff skill building through hands-on practice of key roles and incident resolution techniques. This highly interactive course requires active participation and includes significant coaching and feedback throughout the course for all participants.
Contact us for options and pricing: [email protected].
Content options include, but not limited to:
- Intensive table-top incident command exercises
- Personalities & Incident Communications
- Organizational Maturity
- Joint Information Centers (JIC)
- Unified Command
Introductory course
Incident Management System Awareness
90-minute online course, self-paced, accessible 24/7
$300
Incident Management System Awareness
90-minute online course, self-paced, accessible 24/7
$300
This course is introductory level, and assumes no previous understanding of IMS. Through written material, video instruction and a quiz, participants will gain a basic understanding of the Incident Management System (IMS) as a best practice for IT Ops. Topics include:
- Introduction to IMS as adapted from fire department operations
- Introduction to shifting perspective from normal operations to incident response
- Overview of Incident Commander and Liaison Officer (LNO)
- Role of Incident Commander
- Role of Subject Matter Experts (SME)
- Description of the elements of a CAN report
- Overview of incident communications
