Experts in Incident Management for IT Operations
Deep Incident Management Experience
Collectively, we combine over 100 years of experience from the Fire Service, Law Enforcement and Critical Infrastructure, operating around the globe.
Trusted by large, global companies
Many of our customers rank in the top 10% of the Fortune 500 and PwC Global 100 Software Leaders, operating globally in the Industrial, Financial Services, Consumer Products, Telecommunications and Software sectors, serving markets in North America, Europe, Middle East, Africa, Asia and the Pacific. We have delivered our Incident Management programs in nine countries across three continents.
Blackrock 3 Partners has trained nearly 7,000 people in 28 countries around the globe.
The Blackrock 3 Partners have trained, evaluated and exercised thousands of Incident Commanders (IC) and Subject Matter Experts (SME) working in Global Command Centers, Emergency Operations Centers, Regional Operations Centers and War Rooms. Those incident responders staff functional teams including Site Reliability, Computer Security Incident Response Teams, Mission Critical Support, Unified Command, Operations and Engineering/Technology (Network, Database, SAN/Storage, Server, Automation, Applications).
We have reviewed and evaluated over 65,000 minutes of our customer's P1/S1 and SEV 0 recorded incident bridges and have designed and implemented progressive exercises to test and evaluate individual and team performance. In addition, we have trained hundreds of corporate resources including senior executives, crisis communications, customer support, marketing, social media, investor relations and legal staff.
Our work speaks for itself, and it also speaks to your bottom line. Incident Management, by definition, operates during performance degradation or service outages, exposing companies to adverse financial impacts and loss of trust and reputation with customers, investors and other constituent groups.
Click here to learn more about the Blackrock 3 team.
We have reviewed and evaluated over 65,000 minutes of our customer's P1/S1 and SEV 0 recorded incident bridges and have designed and implemented progressive exercises to test and evaluate individual and team performance. In addition, we have trained hundreds of corporate resources including senior executives, crisis communications, customer support, marketing, social media, investor relations and legal staff.
Our work speaks for itself, and it also speaks to your bottom line. Incident Management, by definition, operates during performance degradation or service outages, exposing companies to adverse financial impacts and loss of trust and reputation with customers, investors and other constituent groups.
Click here to learn more about the Blackrock 3 team.
Some of the companies that trust Blackrock 3 Partners
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Blackrock 3 Partners has trained nearly 7,000 people in 28 countries around the globe.
4.6/5 (4000+ REVIEWS)
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If anyone wants training, especially Blackrock training I would highly recommend it. The instructors are knowledgeable and make the experience easy to understand and [it] helps you gain a greater comprehension of what you are supposed to do with Incident Commander roles. - Justin Corriveau, Charter
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I have been in the IT world for 30 years. Doing incident recovery for over 21 years. Was not sure what to expect going into the course. In short, it was excellent. I was able to take some of the tips and tricks and literally immediately use them on a major incident. Those listening to the bridge noticed a change in the control and flow of the bridge. My executive management team were very pleased. - David Tutko, Incident Commander Team Lead
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This is very enlightening! I consider myself knowledgeable on incident management but this training is extremely helpful. Especially in situations when there are outages and we need to take a lead in managing them. I will take what I learned and apply it to my work." - Incident Commander training participant
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