"This course was definitely worth the 8 hours.... the training was effective in demonstrating examples of the tools used to improve incident response. The training provided short sessions with maximum value.”
"This has been a great training! It definitely is a game changer with how we are handling incident and escalation calls."
"The training is amazing! It brings a lot of value to Operations Managers in how escalation calls should be managed and the right way to facilitate the bridge call/s to resolve escalated issues. The facilitators bring with them industry and real-world experiences in the training that gives the theories practical applications."
“I always have takeaways from this training even after attending it multiple times. You keep the training relevant to the growing needs.”
“The course was amazing. I like the fact that it was not a normal sit and listen training then take a rest. It was interactive and the breakout groups were awesome. I have even incorporated a version of the CAN and IMS reports into my outage routine.”
“I usually don’t expect to have fun with training, but I was having a great time learning in this course, and feel that I’ve managed to form some work relationships with members of other institutions as a result of it.”
“The feedback from the instructors was extremely helpful. The soft skills I was doubting about myself/lacking confidence in turned out to be skills I was told I displayed well throughout the exercises. That greatly helped with my confidence and leadership abilities outside of the exercises! It was great getting feedback from people outside of my organization who know how to manage an incident/crisis and have had leadership roles.”
"This was an excellent course for a beginner and has major takeaways for the advanced IM."
Our partners have trained thousands of responders worldwide, and have experience leading major incidents and exercises across the United States and throughout the world.