Incident Management Training for IT Operations

The Blackrock 3 Partners have a unique viewpoint into the domain of Incident Management. Collectively we bring over 100 years of Fire Service and Critical Infrastructure experience--we have literally published books on the subject--and we pioneered the adaptation of the Incident Management System (IMS) from public safety into corporate IT environments.

Improve the Performance of your Teams and Programs

TRAINING
The Industry’s First Certification Program
for IT Incident Responders

Blackrock 3 Partners offers IT incident management training centered around practical, results-driven best practices from the emergency services sector.  Our courses offer increasingly advanced levels of incident management certification:

Introduction – Incident Management System Awareness
Level 1 – Targeted training for the key incident response roles including Leadership, Communications and Documentation (Command Staff), Subject Matter Experts (SMEs) and Executives
Level 2 – Complex Incident Management
Level 3 – Unified Command (UC) and Joint Information Center (JIC)
 
All programs are:
  • Driven by feedback from leaders in the tech industry, and led by Blackrock 3 Partners instructors with decades of incident response experience
  • Delivered live, online via Zoom OR onsite at your location
  • Designed to build both participant knowledge and skills using a mix of instruction and small group Tabletop Exercises (TTX)
  • Available to Incident Response Teams
  • Available through independent registration by any Incident Response Team Members or IT professional seeking professional development and certification
Winter 2025: New session coming soon!
Have questions, or want to be added to a wait list for future dates? 
Just drop us an email at [email protected]
Blackrock 3 Partners has trained nearly 7,000 people in 28 countries around the globe.
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4.6/5 (4000+ REVIEWS)
This is very enlightening! I consider myself knowledgeable on incident management but this training is extremely helpful. Especially in situations when there are outages and we need to take a lead in managing them. I will take what I learned and apply it to my work."   - Incident Commander training participant 
 I have been in the IT world for 30 years. Doing incident recovery for over 21 years. Was not sure what to expect going into the course. In short, it was excellent. I was able to take some of the tips and tricks and literally immediately use them on a major incident. Those listening to the bridge noticed a change in the control and flow of the bridge. My executive management team were very pleased.  - David Tutko, Incident Commander Team Lead
If anyone wants training, especially Blackrock training I would highly recommend it. The instructors are knowledgeable and make the experience easy to understand and [it] helps you gain a greater comprehension of what you are supposed to do with Incident Commander roles.   - Justin Corriveau, Charter

PROFESSIONAL SERVICES
CONSULTING
We’ve worked with 100+ companies around the world. We apply that knowledge and expertise to help you improve your Incident Management team and processes. Consulting services are custom and tailored to your specific needs.

Representative Consulting engagements include:
  • Gap Analysis to Best Practices benchmarking report for one of the top 3 global Cloud providers
  • Tabletop Exercise and GameDay design, implementation and review for one of the world’s largest logistics companies
  • Executive Briefings for one of the world’s largest consumer products companies
  • Unified Command playbook for one of the largest Cloud application providers
  • After Action Reviews for a top 10 global bank following a major incident on its payment’s platform
Reach out to us at [email protected] to start the conversation.

CIVIC SOLUTIONS
Blackrock 3 Partners Inc (BRP) was founded by long-standing public safety professionals who  believe in leveraging our extensive fund development experience to make your agency competitive. We focus on municipal (City, Public Works, and various Special Districts), public safety (law and fire), and pre-disaster mitigation grants for municipal organizations of all sizes. We understand the extensive time draws on your executive team.
See our Civic Solutions page to learn more.

COMMUNITY
We’re creating a community for incident responders. Join us on LinkedIn to network, share experiences, ask questions and learn from other community members around the world. We’re adding interesting, relevant and thought provoking content, like our podcast series. And there’s more to come!
(Length: 3 min, 9 sec)

Free Webinars

An Overview of Roles
in Incident Management
(Length: 33 min, 24 sec)
Incident Management for IT Operations: Lessons Learned from Firefighters
(Length: 44min, 37 sec)
How Splunk Implements
the CAN Report
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(Length: 2 min, 40 sec)
What can IT professionals learn from emergency services about disaster response?  Blackrock 3 Partner Rob Schnepp hosts coffee table conversations with incident response experts from deep inside global IT organizations to neighborhood fire houses. With new episodes every other week, tune in for takeaways from successful incident commanders worldwide.
Available on Google Podcasts and Spotify,
or listen right here on our website at blackrock3.com/firehouse

And of course don't forget our book!

Available for purchase through Amazon or Safari.
Our partners have trained thousands of responders worldwide, and have experience
leading major incidents and exercises across the United States and throughout the world. 

© 2012-2023  Blackrock 3 Partners, Inc.