Interactive OnLINE Academy:
Advanced Incident Management Training for IT professionals

Building on our success advising global IT organizations, we offer both OnSITE and OnLINE training and consulting programs through the Blackrock 3 Incident Management Academy. This unique program was built in response to global customers who need effective and innovative remote training in real time, providing a high level of interaction and feedback between us and your incident responders. 

Benefits include: 

• Training for key Incident Management roles: Incident Commander (IC), Command Staff (Scribe & Liaison Officer), and Subject Matter Experts 
• Modular program that blends multiple interactive delivery modes 
• Communication tools used in training similar to tools used during incidents
• Flexible scheduling and reduced travel costs

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Incident Commander, Command Staff and Key Responder
Level 1 Certification

This course provides foundation skills, knowledge and abilities for individuals who will work in the critical leadership functions of incident command, incident communications and technology problem-solving during Information Technology (IT) incidents. The goal is to prepare individuals to successfully lead critical functions during incidents in the roles of Incident Commander, Liaison Officer (LNO) and Scribe.

Course content includes:

• History and adaptation of Incident Management System (IMS) best practices from public safety into IT
  
• Roles, responsibilities and skills for the Incident Commander, Liaison Officer and Scribe (the Command Staff)
  
• Techniques for managing critical tasks and progressing toward incident resolution
  
• Communications briefings using proven, structured reporting techniques
  
• Human behaviors and situations commonly encountered during incidents
  
• The Incident Lifecycle template and After-Action Reviews (AARs)
  

Upcoming sessions: 
March 2023
May 2023

Course Details & Registration

Have questions, or want to be added to a wait list for future dates? 
Just drop us an email at ashley@blackrock3.com 

Curious what Blackrock 3 is all about?

(Length: 3 min, 9 sec)

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Free Webinars

Webinar:
An Overview of Roles in Incident Management

(Length: 33 min, 24 sec)

Incident Management for IT Operations:
Lessons Learned from Firefighters

(Length: 44min, 37 sec)

How Splunk Implements
the CAN Report

(Length: 2 min, 40 sec)

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Training for IT Professionals Worldwide

Blackrock 3 Partners has trained nearly 7,000 people in 28 countries around the globe.

4.6/5 (4000+ REVIEWS)

 I have been in the IT world for 30 years. Doing incident recovery for over 21 years. Was not sure what to expect going into the course. In short, it was excellent. I was able to take some of the tips and tricks and literally immediately use them on a major incident. Those listening to the bridge noticed a change in the control and flow of the bridge. My executive management team were very pleased. I look forward to implementing more of the suggestions within my incident team, now known as Incident Commanders!"
- David Tutko, Incident Commander Team Lead

If anyone wants training, especially Blackrock training I would highly recommend it. The instructors are knowledgeable and make the experience easy to understand and [it] helps you gain a greater comprehension of what you are supposed to do with Incident Commander roles."
                                       - Justin Corriveau, Charter

This is very enlightening! I consider myself knowledgeable on incident management but this training is extremely helpful. Especially in situations when there are outages and we need to take a lead in managing them. I will take what I learned and apply it to my work."
        - Participant, Level 1 Incident Commander
           certification training

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Check out our book:

Available for purchase through Amazon or Safari.

Podcast:

Available on Spotify
and at blackrock3.com/firehouse.