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Now Released

Available for purchase through Amazon or Safari.

Book Review

Check it out! Cody Wilbourn published an independent review of Incident Management for Operations

IT Incidents

Does your IT incident management team function like a leaderless group with no sense or urgency or purpose when resolving incidents?

Blackrock 3 Partners have over 100 years of collective incident management experience leading Special Operations teams in busy urban Fire Departments on the east and west coast and managing critical technology infrastructure across the United States. We also have incident management experience in 40+ countries at the highest levels of government and industry. We take best practices, literally tested by fire, and translate them into the world of IT Operations.

What is a minute of your downtime worth?

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IMS Awareness Online Training

Interested in online IMS awareness training for your IT responders?  
Our 17-minute video complete with quiz and certificate provides a high-level overview of IMS, intended to clarify roles and responsibilities for all types of IT incident responders!  Click here to go to our online training site: www.blackrock3onlinetraining.com.

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Resource downloads:  Click on the Resources tab above
Our catalog includes a number of FREE downloads. 
Or, purchase downloadable resources such as:

• IMS playbook
• IMS PowerPoints
• Overviews of Unified Command, Emergency Operation Centers for large scale IT incident response, and the function of Joint Information Centers to streamline communications during high impact IT incidents. 

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Live Training Sessions

Upcoming dates
San Jose, CA   December 18
Sydney, Australia   January 15-17  
Orlando, FL   January 26-30  

Generally these dates are at client sites, and are not open to general registration. See below for the number of locations where we have conducted IMS training/consulting. 

IT INCIDENT RESPONDERS TRAINED BY
BLACKROCK 3 PARTNERS

CITIES

STATES

COUNTRIES