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Open Enrollment:
Incident Commander, Command Staff and Key Responder Level 1 Certification This course provide foundation skills, knowledge and abilities for individuals who will work in the critical leadership functions of incident command, incident communications and technology problem-solving during Information Technology (IT) incidents. The goal is to prepare individuals to successfully lead critical functions during incidents in the roles of Incident Commanders, Liaison Officer (LNO), Scribe and Subject Matter Expert (SME). Course content includes:
This course mirrors our OnLINE Academy IC Level 1 training. However, with the OPEN ENROLLMENT option, participants may register outside of employer-sponsored private group sessions. You can register independently for the Incident Commander Level 1 course! To register, simply click the button above for course details & registration portal.
Have questions, or want to be added to a wait list for future dates? Just drop us an email at ashley@blackrock3.com |
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Interactive OnLINE Academy:
Advanced Incident Management training for IT professionals Building on our success advising global IT organizations, we expanded our OnSITE training and consulting programs by creating a new OnLINE Incident Management Academy. This unique program was built in consultation with our customers, who need effective and innovative remote training in real time, with the same level of interaction and participation between us and your incident responders. New features and benefits include:
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Self Paced:
Introductory online IMS awareness training for IT responders Our short video series provides an overview of the Incident Management System, intended to clarify roles and responsibilities for all types of IT incident responders. Register, view the lessons, pass the quizzes and earn a certificate of completion. Click here for more info & to register through our online training portal.
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Curious what Blackrock 3 is all about?
(Length: 3 min, 40 sec)
Press Release
SAN FRANCISCO, October 21, 2021
Winners From Citrix, DirecTV Latin America, PlayStation and Gamestop Honored by Peers for Above-and-Beyond IT Incident Response Click here to read more! |
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Free Webinars
Webinar: An Overview of Roles in Incident Management
(Length: 33 min, 24 sec)
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Webinar: Incident Management for IT Operations
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Conversation with Dell:
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How Splunk Implements
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Conversation with Dell:
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OnLINE Incident Management Academy Reviews
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4.5/5 (4000+ REVIEWS)
I have been in the IT world for 30 years. Doing incident recovery for over 21 years. Was not sure what to expect going into the course. In short, it was excellent. I was able to take some of the tips and tricks and literally immediately use them on a major incident. Those listening to the bridge noticed a change in the control and flow of the bridge. My executive management team were very pleased. I look forward to implementing more of the suggestions within my incident team, now known as Incident Commanders!" |
If anyone wants training, especially Blackrock training I would highly recommend it. The instructors are knowledgeable and make the experience easy to understand and [it] helps you gain a greater comprehension of what you are supposed to do with Incident Commander roles." |
This is very enlightening! I consider myself knowledgeable on incident management but this training is extremely helpful. Especially in situations when there are outages and we need to take a lead in managing them. I will take what I learned and apply it to my work." |
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Book Review |
Blackrock 3 Partners IMS training & consulting has reached:
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