Incident Management Training for IT Operations
The Blackrock 3 Partners have a unique viewpoint into the domain of Incident Management. Collectively we bring over 100 years of Fire Service and Critical Infrastructure experience--we have literally published books on the subject--and we pioneered the adaptation of the Incident Management System (IMS) from public safety into corporate IT environments.
Improve the Performance of your Teams and Programs
TRAINING
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The Industry’s First Certification Program
for IT Incident Responders Blackrock 3 Partners offers IT incident management training centered around practical, results-driven best practices from the emergency services sector. Our courses offer increasingly advanced levels of incident management certification: Introduction – Incident Management System Awareness Level 1 – Targeted training for the key incident response roles including Leadership, Communications and Documentation (Command Staff), Subject Matter Experts (SMEs) and Executives Level 2 – Complex Incident Management Level 3 – Unified Command (UC) and Joint Information Center (JIC) All programs are:
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Summer 2025 session: coming soon
Have questions, or want to be added to a wait list for future dates?
Just drop us an email at [email protected]
Just drop us an email at [email protected]
How Does Your Team Handle Complex IT Incidents?Consider the current incident management process at your company. Is it reactive or predictable? Are responders accountable for their performance? What factors affect the company's Mean Time To Resolution (MTTR)? Take our survey to find out. Review the Operational Maturity model below, and then click the button.
You will be redirected to an external link. Your answers are confidential, and you will receive a free, customized analysis based on your answers. |
Responsenomics:
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Join FireHydrant and Blackrock 3 for a discussion of Responsenomics, a new conceptual and operational model that reframes incident response as a resource allocation challenge, using microeconomics to guide smarter decisions.
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In this webinar, Blackrock 3—experts with over a century of fire service and critical infrastructure experience—joins FireHydrant CEO Robert Ross to explore how economic thinking can reveal hidden inefficiencies, guide better decisions, and turn reactive firefighting into a data-driven, cost-aware decision-making practice.
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Blackrock 3 Partners has trained nearly 7,000 people in 28 countries around the globe.
4.6/5 (4000+ REVIEWS)
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This is very enlightening! I consider myself knowledgeable on incident management but this training is extremely helpful. Especially in situations when there are outages and we need to take a lead in managing them. I will take what I learned and apply it to my work." - Incident Commander training participant
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I have been in the IT world for 30 years. Doing incident recovery for over 21 years. Was not sure what to expect going into the course. In short, it was excellent. I was able to take some of the tips and tricks and literally immediately use them on a major incident. Those listening to the bridge noticed a change in the control and flow of the bridge. My executive management team were very pleased. - David Tutko, Incident Commander Team Lead
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If anyone wants training, especially Blackrock training I would highly recommend it. The instructors are knowledgeable and make the experience easy to understand and [it] helps you gain a greater comprehension of what you are supposed to do with Incident Commander roles. - Justin Corriveau, Charter
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PROFESSIONAL SERVICES
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CONSULTING
We’ve worked with 100+ companies around the world. We apply that knowledge and expertise to help you improve your Incident Management team and processes. Consulting services are custom and tailored to your specific needs. Representative Consulting engagements include:
CIVIC SOLUTIONS
Blackrock 3 Partners Inc (BRP) was founded by long-standing public safety professionals who believe in leveraging our extensive fund development experience to make your agency competitive. We focus on municipal (City, Public Works, and various Special Districts), public safety (law and fire), and pre-disaster mitigation grants for municipal organizations of all sizes. We understand the extensive time draws on your executive team. See our Civic Solutions page to learn more. |
COMMUNITY
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We’re creating a community for incident responders. Join us on LinkedIn to network, share experiences, ask questions and learn from other community members around the world. We’re adding interesting, relevant and thought provoking content, like our podcast series. And there’s more to come!
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(Length: 3 min, 9 sec)
Free Webinars
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An Overview of Roles
in Incident Management 
(Length: 33 min, 24 sec)
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Blackrock 3 at the FirehouseWhat can IT professionals learn from emergency services about disaster response? Blackrock 3 Partner Rob Schnepp hosts coffee table conversations with incident response experts from deep inside global IT organizations to neighborhood fire houses. With new episodes every other week, tune in for takeaways from successful incident commanders worldwide.
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Available on Google Podcasts and Spotify,
or listen right here on our website at blackrock3.com/firehouse
or listen right here on our website at blackrock3.com/firehouse
And of course don't forget our book!
