Blackrock 3 Incident Management System Program Overview
This deck provides an overview of IMS and the services provided by Blackrock 3 Partners, and can be used to pitch your executives on implementing IMS in your organization.
Incident Management Overview
IMS / IC Flowchart
Blackrock3 Discusses Incident Management
Available For Purchase
IMS Awareness Online Training
In this video-based course, participants gain a basic understanding of the Incident Management System (IMS) as a best practice for IT Ops, including:
Click here to transfer to our online training site blackrock3onlinetraining.com to register, purchase and complete the training.
Incident Management and Incident Command Slide Deck
The basics of incident command and incident management. Our training sessions focus on building strong individual skills for incident response. This deck is representative of what we do in our standard 2-day IMS/IC training, plus a number of interactive and fun group exercise.
Blackrock 3 Overview of Unified Command
Do you have long running incidents or incidents that involve vendors or multiple business units within your company? If so, an expanded form of IMS used commonly in the fire service is your answer! Unified command builds on the existing basics of incident management and allows for the coordinated involvement of senior level leadership, various business units and other key stakeholders. Streamline your incident communications and have better control of high impact incidents!
This PDF is a distillation of our textbook, IMS for IT Operations, and is a good first step to understand the basic principles and practices of IMS. This document can be distributed to all IT responders and/or any technical experts, executives, legal advisors or others that need to understand how IMS works, how to integrate into a response, common terms and definitions, and a historical overview of the origins of IMS in the United States Fire Service.
This resource is a thought-provoking guide to help you identify, understand and manage a variety of personality traits displayed by your fellow incident responders. Incident response is a person to person business and this brief deck follows along with our instructor lead discussion during our IMS/IC training. Our participants find this topic to be fun and engaging in addition to serving as a great set of tools to handle over explainers, overbearing personalities, bridge lurkers and more!
Role of the Liaison (LNO) in Incident Response
The role of the LNO is a key part of the command staff. The position is mission critical, as it allows the Incident Commander to focus on leading the resolution effort, while briefings and other information are exchanged outside the incident and/or off the main communication channel. The LNO, Scribe and Incident Commander work closely to capture and distribute key information to executives, customers and other entities connected to the incident.
Role of the Scribe in Incident Response
The Scribe position is mission critical, allowing the Incident Commander to focus on leading the resolution effort, while key events and incident timeline is created and maintained. Operationally mature teams assign the Scribe as a dedicated function on high priority incidents.
Blackrock 3 Partners' New Book!
Now in print! Cody Wilbourn published an independent review of Incident Management for Operations
Available for purchase through Amazon or Safari.