Podcast: Blackrock 3 at the Firehouse
What can IT professionals learn from the Fire Service about disaster response? What does it take to assemble and lead an incident response team after a hurricane, and how is that related to running a data center in Los Angeles? How do you manage time and resources to resolve a critical incident--IT or otherwise--as quickly as possible?
Blackrock 3 Partner Rob Schnepp hosts coffee table conversations with experts inside incident response teams from deep inside global IT organizations down to neighborhood fire houses. Whether it’s a widespread service outage, or an extreme weather event wiping communities off the map, these teams run toward disaster. With new episodes every two weeks, tune in to hear tales and examine takeaways from successful incident commanders worldwide.
IMS Awareness Online Training
- Introduction to IMS as adapted from fire department operations
- Introduction to shifting perspective from normal operations to incident response (peacetime to wartime)
- Overview of Incident Commander and Liaison Officer (LNO)
- Role of Incident Commander
- Role of Subject Matter Experts (SME)
- Description of the elements of a CAN report
- Overview of incident communications
A quiz at the end ensures content mastery. Successful students each receive a Certificate of Completion. This course is introductory level, and assumes no previous understanding of IMS. Length: 30-40 minutes.
Click here to transfer to our online training site blackrock3onlinetraining.com to register, purchase and complete the training.
Incident Management and Incident Command Slide Deck
The basics of incident command and incident management. Our training sessions focus on building strong individual skills for incident response. This deck is representative of what we do in our standard 2-day IMS/IC training, plus a number of interactive and fun group exercise.
Blackrock 3 Overview of Unified Command
Do you have long running incidents or incidents that involve vendors or multiple business units within your company? If so, an expanded form of IMS used commonly in the fire service is your answer! Unified command builds on the existing basics of incident management and allows for the coordinated involvement of senior level leadership, various business units and other key stakeholders. Streamline your incident communications and have better control of high impact incidents!
IMS Playbook 2021
This PDF is a distillation of our textbook, IMS for IT Operations, and is a good first step to understand the basic principles and practices of IMS. This document can be distributed to all IT responders and/or any technical experts, executives, legal advisors or others that need to understand how IMS works, how to integrate into a response, common terms and definitions, and a historical overview of the origins of IMS in the United States Fire Service. Updated Jan 2021.
This resource is a thought-provoking guide to help you identify, understand and manage a variety of personality traits displayed by your fellow incident responders. Incident response is a person to person business and this brief deck follows along with our instructor lead discussion during our IMS/IC training. Our participants find this topic to be fun and engaging in addition to serving as a great set of tools to handle over explainers, overbearing personalities, bridge lurkers and more!
Role of the Liaison (LNO) in Incident Response
The role of the LNO is a key part of the command staff. The position is mission critical, as it allows the Incident Commander to focus on leading the resolution effort, while briefings and other information are exchanged outside the incident and/or off the main communication channel. The LNO, Scribe and Incident Commander work closely to capture and distribute key information to executives, customers and other entities connected to the incident.
Role of the Scribe in Incident Response
The Scribe position is mission critical, allowing the Incident Commander to focus on leading the resolution effort, while key events and incident timeline is created and maintained. Operationally mature teams assign the Scribe as a dedicated function on high priority incidents.
Blackrock 3 Partners' Textbook!
Now in print! Cody Wilbourn published an independent review of Incident Management for Operations
Available for purchase through Amazon or Safari.