Interactive OnLINE Academy:
Advanced Incident Management Training for IT professionals
Building on our success advising global IT organizations, we offer both OnSITE and OnLINE training and consulting programs through the Blackrock 3 Incident Management Academy. This unique program was built in response to global customers who need effective and innovative remote training in real time, providing a high level of interaction and feedback between us and your incident responders.
Incident Commander, Command Staff and Key Responder
Level 1 Certification
This course provides foundation skills, knowledge and abilities for individuals who will work in the critical leadership functions of incident command, incident communications and technology problem-solving during Information Technology (IT) incidents. The goal is to prepare individuals to successfully lead critical functions during incidents in the roles of Incident Commander, Liaison Officer (LNO) and Scribe.
Course content includes:
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(Length: 3 min, 9 sec)
Training for IT Professionals Worldwide
Blackrock 3 Partners has trained nearly 7,000 people in 28 countries around the globe.
I have been in the IT world for 30 years. Doing incident recovery for over 21 years. Was not sure what to expect going into the course. In short, it was excellent. I was able to take some of the tips and tricks and literally immediately use them on a major incident. Those listening to the bridge noticed a change in the control and flow of the bridge. My executive management team were very pleased. I look forward to implementing more of the suggestions within my incident team, now known as Incident Commanders!"
If anyone wants training, especially Blackrock training I would highly recommend it. The instructors are knowledgeable and make the experience easy to understand and [it] helps you gain a greater comprehension of what you are supposed to do with Incident Commander roles."
This is very enlightening! I consider myself knowledgeable on incident management but this training is extremely helpful. Especially in situations when there are outages and we need to take a lead in managing them. I will take what I learned and apply it to my work."