We focus on people and process.
High severity incidents are complicated and require a team of Subject Matter Experts (SME) working for an Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are six basic tenets to successfully resolving any IT incident:
Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.
We have over 100 years of collective incident management experience leading Special Operations teams in busy urban Fire Departments on the east and west coast and managing critical technology infrastructure across the United States. We also have incident management experience in 40+ countries at the highest levels of government and industry. We take best practices, literally tested by fire, and translate them into the world of IT Operations.
What is a minute of your downtime worth?
High severity incidents are complicated and require a team of Subject Matter Experts (SME) working for an Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are six basic tenets to successfully resolving any IT incident:
- Assemble the right people as rapidly as possible
- Provide clear and focused leadership to ensure forward momentum in the resolution effort
- Use the right tools to gather and synthesize information in order to make the best decisions possible in the shortest amount of time
- Ensure that specific and accurate communications are made in a timely manner to key responders and other identified stakeholders
- Create an organizational culture that supports emergency response
Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.
We have over 100 years of collective incident management experience leading Special Operations teams in busy urban Fire Departments on the east and west coast and managing critical technology infrastructure across the United States. We also have incident management experience in 40+ countries at the highest levels of government and industry. We take best practices, literally tested by fire, and translate them into the world of IT Operations.
What is a minute of your downtime worth?
Employer-led Initiatives
OnLine or OnSite Incident Management Academy
OnLine or OnSite Incident Management Academy
- Level 1: Incident Commander / Key Responder
- Level 2: Command Staff Workshop
- Unified Command (UC)
- Joint Information Center (JIC)
- and more...
The OnLINE Academy is ideal for those seeking an interactive experience. Trainings are led by instructors who challenge and engage participants from around the world using interactive media, video conferencing technology and small group exercises highly applicable to the IT setting. Adapted for a world in which travel is restricted, these multi-day intensive courses allow students to experience and respond to highly realistic simulated IT incidents using actual IC-IMS techniques with real-time feedback from instructors and fellow participants.
You may register for any of the OnLINE Academy courses as an individual or through your employer. Most participate in the Academy through their employer-led initiative. If your employer has purchased a training package and you have a voucher code for Academy courses, click here to register and get started.
We are offering OnSITE training! Trainings are led by instructors who challenge and engage participants using in-person instruction, multimedia tools and dynamic small group exercises, all highly applicable to IT settings. Contact [email protected] for questions or scheduling.
Questions? Just drop us an email at [email protected]
