What We Offer
We focus on people and process.
High severity incidents are complicated and require a team of Subject Matter Experts (SME) working for an Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are six basic tenets to successfully resolving any IT incident:
Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.
We have over 100 years of collective incident management experience leading Special Operations teams in busy urban Fire Departments on the east and west coast and managing critical technology infrastructure across the United States. We also have incident management experience in 40+ countries at the highest levels of government and industry. We take best practices, literally tested by fire, and translate them into the world of IT Operations.
What is a minute of your downtime worth?
High severity incidents are complicated and require a team of Subject Matter Experts (SME) working for an Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are six basic tenets to successfully resolving any IT incident:
- Assemble the right people as rapidly as possible
- Provide clear and focused leadership to ensure forward momentum in the resolution effort
- Use the right tools to gather and synthesize information in order to make the best decisions possible in the shortest amount of time
- Ensure that specific and accurate communications are made in a timely manner to key responders and other identified stakeholders
- Create an organizational culture that supports emergency response
Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.
We have over 100 years of collective incident management experience leading Special Operations teams in busy urban Fire Departments on the east and west coast and managing critical technology infrastructure across the United States. We also have incident management experience in 40+ countries at the highest levels of government and industry. We take best practices, literally tested by fire, and translate them into the world of IT Operations.
What is a minute of your downtime worth?
OPTION 1: Employer-led Initiative
OnLINE Incident Management Academy
OnLINE Incident Management Academy
- Incident Commander Levels 1, 2 and 3
- Level 2: Scribe/Incident Documentation Officer
- Level 2: Liaison Officer/Incident Communications
- Unified Command (UC)
- Joint Information Center (JIC)
- and more...
The OnLINE Academy is ideal for those seeking an interactive experience. Trainings are led by instructors who challenge and engage participants from around the world using interactive media, video conferencing technology and small group exercises highly applicable to the IT setting. Adapted for a world in which travel is restricted, these multi-day intensive courses allow students to experience and respond to highly realistic simulated IT incidents using actual IC-IMS techniques with real-time feedback from instructors and fellow participants.
You may register for any of the OnLINE Academy courses as an individual or through your employer. Most participate in the Academy through their employer-led initiative. If your employer has purchased a training package and you have a voucher code for Academy courses, click here to register and get started.
Questions? Just drop us an email at ron@blackrock3.com
OPTION 2: Open Enrollment
Incident Commander, Command Staff and Key Responder Training
Level 1 Certification
Incident Commander, Command Staff and Key Responder Training
Level 1 Certification
Many enter the OnLINE Academy through employer-led training initiatives. However, our new Open Enrollment option is designed for IT professionals interested in enrolling independently. The courses are the same--the only difference is that you can pick the dates that best suit you, and enrollment is open to any IT professional.
Click for course description and registration.
Want to be added to a wait list for future dates? Just drop us an email at chris@blackrock3.com
|
OPTION 3: Self-paced and accessible anytime 24/7
Incident Management System Awareness This course is introductory level, and assumes no previous understanding of IMS. Through written material, video instruction and a quiz, participants will gain a basic understanding of the Incident Management System (IMS) as a best practice for IT Ops. Topics include:
|
|
Other Self-Paced courses coming soon:
- Scribe: Incident Documentation Officer, Level 2
- Liaison Officer: Incident Communications, Level 2