What We Offer
We focus on people and process.
High severity incidents are complicated and require a team of Subject Matter Experts (SME) working for an Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are six basic tenets to successfully resolving any IT incident:
Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.
We have over 100 years of collective incident management experience leading Special Operations teams in busy urban Fire Departments on the east and west coast and managing critical technology infrastructure across the United States. We also have incident management experience in 40+ countries at the highest levels of government and industry. We take best practices, literally tested by fire, and translate them into the world of IT Operations.
What is a minute of your downtime worth?
High severity incidents are complicated and require a team of Subject Matter Experts (SME) working for an Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are six basic tenets to successfully resolving any IT incident:
- Assemble the right people as rapidly as possible
- Provide clear and focused leadership to ensure forward momentum in the resolution effort
- Use the right tools to gather and synthesize information in order to make the best decisions possible in the shortest amount of time
- Ensure that specific and accurate communications are made in a timely manner to key responders and other identified stakeholders
- Create an organizational culture that supports emergency response
Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.
We have over 100 years of collective incident management experience leading Special Operations teams in busy urban Fire Departments on the east and west coast and managing critical technology infrastructure across the United States. We also have incident management experience in 40+ countries at the highest levels of government and industry. We take best practices, literally tested by fire, and translate them into the world of IT Operations.
What is a minute of your downtime worth?
OPTION 1: Open-enrollment, self-paced and accessible anytime 24/7:
- Incident Management System Awareness course - click for more info & to register
- Scribe: Incident Documentation Officer, Level 2
- Liaison Officer: Incident Communications, Level 2
OPTION 2: OnLINE Academy
- Incident Commander Levels 1, 2 and 3
- Level 2: Scribe/Incident Documentation Officer
- Level 2: Liaison Officer/Incident Communications
- Unified Command (UC)
- Joint Information Center (JIC)
- and more...
The OnLINE Academy is ideal for those seeking a more interactive experience. These online trainings are led by live instructors who challenge and engage participants from around the world using interactive media, video conferencing technology and small group exercises highly applicable to the IT setting. Adapted for a world in which travel is restricted, these multi-day intensive courses allow students to experience and respond to highly realistic simulated IT incidents using actual IC-IMS techniques with real-time feedback from instructors and fellow participants.
You may register for any of the OnLINE Academy courses as an individual or through your employer. Most participants enroll through employer-led training initiatives. However, we welcome IT professionals interested in enrolling independently. Please contact us to introduce yourself and discuss enrollment and scheduling options. Once you are fully registered, our Partners will match you with a training cohort that fits your needs. Training sessions happen several times each month, and you can complete the first course in the series --Incident Commander Level 1--in as little as 2 weeks depending on course schedules and your availability.
Students may also participate in the Academy through their employer-led initiative. If your employer has purchased a training package and you have a voucher code for Academy courses, click here to register and get started.
Questions? Just drop us an email at chris@blackrock.com