What Our Clients Have to Say...

The training is amazing! It brings a lot of value to Operations Managers in how escalation calls should be managed and the right way to facilitate the bridge call/s to resolve escalated issues. The facilitators bring with them industry and real-world experiences in the training that gives the theories practical applications.

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This has been a great training! It definitely is a game changer with how we are handling incident and escalation calls.

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I am an Incident Commander :) This session was a great reminder of the behaviors that an Incident Commander should exhibit and how to deal with the different kinds of participants that join our bridges.

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Training is entertaining and can be applied to our day-to-day operations.

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 Great training - loved the interactive exercises where people get to be incident commanders

Training was great! Learned quite a bit (and corrected some bad habits). Hopefully will be able to reapply to my current work. Thanks guys! You were great!

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My key takeaways:
- CAN report (Conditions, Actions, Results)
- Incident commander does not necessary need to know everything but will give direction and focus to the SMEs who will resolve issue.
- Incident commander is not the incident owner.
- Accuracy and Specificity: Be accurate and specific always.
- Always indicate time with a number and not with vague representations.