The training is amazing! It brings a lot of value to Operations Managers in how escalation calls should be managed and the right way to facilitate the bridge call/s to resolve escalated issues. The facilitators bring with them industry and real-world experiences in the training that gives the theories practical applications.
This has been a great training! It definitely is a game changer with how we are handling incident and escalation calls.
I am an Incident Commander :) This session was a great reminder of the behaviors that an Incident Commander should exhibit and how to deal with the different kinds of participants that join our bridges.
Training is entertaining and can be applied to our day-to-day operations.
Great training - loved the interactive exercises where people get to be incident commanders
Training was great! Learned quite a bit (and corrected some bad habits). Hopefully will be able to reapply to my current work. Thanks guys! You were great!
My key takeaways: - CAN report (Conditions, Actions, Results) - Incident commander does not necessary need to know everything but will give direction and focus to the SMEs who will resolve issue. - Incident commander is not the incident owner. - Accuracy and Specificity: Be accurate and specific always. - Always indicate time with a number and not with vague representations.
Our partners have trained thousands of responders worldwide, and have experience leading major incidents across the United States including a regional response to the 2009 H1N1 virus.