Blackrock 3 Partners - Incident Management Experts

Interactive OnLINE Academy:
Advanced Incident Management training for IT professionals

Building on our success advising global IT organizations, we expanded our OnSITE training and consulting programs by creating a new OnLINE Incident Management Academy. This unique program was built in consultation with our customers, who need effective and innovative remote training in real time, with the same level of interaction and participation between us and your incident responders.

New features and benefits include:

Training curriculum with certification tracks for key Incident Management roles: Incident Commander (IC), Command Staff (Scribe & Liaison Officer), and Subject Matter Experts
Modular program that blends multiple interactive delivery modes
Communication tools used in training similar to tools used during incidents
Flexible scheduling for your incident responders
Reduced travel costs for instructors and participants

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Self Paced:
Introductory online IMS awareness training for IT responders

Our short video series provides an overview of the Incident Management System, intended to clarify roles and responsibilities for all types of IT incident responders. Register, view the lessons, pass the quizzes and earn a certificate of completion. Click here for more info & to register through our online training portal.

Curious what Blackrock 3 is all about?

(Length: 3 min, 40 sec)

Free Webinars

Webinar: An Overview of Roles in Incident Management

(Length: 33 min, 24 sec)

OnLINE Incident Management Academy Reviews

4.5/5 (4000+ REVIEWS)

I have been in the IT world for 30 years. Doing incident recovery for over 21 years. Was not sure what to expect going into the course. In short, it was excellent. I was able to take some of the tips and tricks and literally immediately use them on a major incident. Those listening to the bridge noticed a change in the control and flow of the bridge. My executive management team were very pleased. I look forward to implementing more of the suggestions within my incident team, now known as Incident Commanders!"
- David Tutko, Incident Commander Team Lead

If anyone wants training, especially Blackrock training I would highly recommend it. The instructors are knowledgeable and make the experience easy to understand and [it] helps you gain a greater comprehension of what you are supposed to do with Incident Commander roles."
- Justin Corriveau, Charter

This is very enlightening! I consider myself knowledgeable on incident management but this training is extremely helpful. Especially in situations when there are outages and we need to take a lead in managing them. I will take what I learned and apply it to my work."
- Participant, Level 1 Incident Commander
certification training