Incident Management for ITWe are a global, specialty Incident Management firm that brings over 350 years of Fire Service and Critical Infrastructure experience to IT Operations and Cybersecurity.
We help teams improve their performance during incidents with our Training and Consulting Services. |
TRAINING
Check out the Industry’s First Certification Program for IT Incident Responders
Our courses offer increasingly advanced levels of IT incident management training, from introductory level to key incident response roles including Command Staff, Subject Matter Experts (SMEs), Executives, Unified Command and beyond.
Our courses offer increasingly advanced levels of IT incident management training, from introductory level to key incident response roles including Command Staff, Subject Matter Experts (SMEs), Executives, Unified Command and beyond.
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TEAM
Blackrock 3 Partners:
Trusted by Global Enterprise Leaders Our team holds over 100 years of experience from the fire service and critical infrastructure operations around the globe. Our expertise has helped companies around the world significantly reduce complex IT incident response times. |
ABOUT
Experts in Incident Management for Small, Midsized and Large Scale IT Operations
We have trained nearly 7,000 people in 28 countries around the globe. Many of our customers rank in the top 10% of Fortune 500 and PwC Global 100 Software Leaders. Our work speaks for itself, and it also speaks to your bottom line. |
How Does Your Team Handle Complex IT Incidents?
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Review the Operational Maturity model below, then click the Survey button. You will be redirected to an external link. Your answers are confidential, and you will receive a free, customized operational analysis based on your answers. |
Responsenomics:
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Join FireHydrant and Blackrock 3 for a discussion of Responsenomics, a new conceptual and operational model that reframes incident response as a resource allocation challenge, using microeconomics to guide smarter decisions.
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In this webinar, Blackrock 3—experts with over a century of fire service and critical infrastructure experience—joins FireHydrant CEO Robert Ross to explore how economic thinking can reveal hidden inefficiencies, guide better decisions, and turn reactive firefighting into a data-driven, cost-aware decision-making practice.
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And of course don't forget our book!
