What We Offer
We focus on people and process.
High severity incidents are complicated and require a team of Subject Matter Experts (SME) working for an Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are six basic tenets to successfully resolving any IT incident:
Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.
We have over 100 years of collective incident management experience leading Special Operations teams in busy urban Fire Departments on the east and west coast and managing critical technology infrastructure across the United States. We also have incident management experience in 40+ countries at the highest levels of government and industry. We take best practices, literally tested by fire, and translate them into the world of IT Operations.
What is a minute of your downtime worth?
High severity incidents are complicated and require a team of Subject Matter Experts (SME) working for an Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are six basic tenets to successfully resolving any IT incident:
- Assemble the right people as rapidly as possible
- Provide clear and focused leadership to ensure forward momentum in the resolution effort
- Use the right tools to gather and synthesize information in order to make the best decisions possible in the shortest amount of time
- Ensure that specific and accurate communications are made in a timely manner to key responders and other identified stakeholders
- Create an organizational culture that supports emergency response
Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.
We have over 100 years of collective incident management experience leading Special Operations teams in busy urban Fire Departments on the east and west coast and managing critical technology infrastructure across the United States. We also have incident management experience in 40+ countries at the highest levels of government and industry. We take best practices, literally tested by fire, and translate them into the world of IT Operations.
What is a minute of your downtime worth?
Level 1 Certification
Incident Commander/Key Stakeholder Training
8 hour training (four 2-hour Sprints over four days)
$1999
Incident Commander/Key Stakeholder Training
8 hour training (four 2-hour Sprints over four days)
$1999
The OnLINE Academy is ideal for those seeking an interactive experience. Trainings are led by industry-experienced instructors who challenge and engage participants from around the world using interactive media, video conferencing technology and small group exercises highly applicable to the IT setting. These 8-hour multi-session courses allow students to experience and respond to highly realistic simulated IT incidents using actual IC-IMS techniques with real-time feedback from instructors and fellow participants.
Now enrolling for MARCH and MAY 2023
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Our Incident Commander/Key Stakeholder Training, Level 1 course is specifically designed for IT professionals.
For corporate training solutions, contact ron@blackrock3.com. Blackrock 3 can run a Level 1 course specifically for your organization. For IT professionals enrolling independently, simply click below for course details and registration information, and pick the session date that best suits you. Questions, or want to be added to a wait list for future dates? Just drop us an email at ashley@blackrock3.com |
Level 2
Command Staff Workshop
Customizable, company-specific training course (four to six 2-hour Sprints ) focused on command staff skill building through hands-on practice of key roles and incident resolution techniques. This highly interactive course requires active participation and includes significant coaching and feedback throughout the course for all participants.
Contact us for options and pricing: ron@blackrock3.com.
Content options include, but not limited to:
Command Staff Workshop
Customizable, company-specific training course (four to six 2-hour Sprints ) focused on command staff skill building through hands-on practice of key roles and incident resolution techniques. This highly interactive course requires active participation and includes significant coaching and feedback throughout the course for all participants.
Contact us for options and pricing: ron@blackrock3.com.
Content options include, but not limited to:
- Intensive table-top incident command exercises
- Personalities & Incident Communications
- Organizational Maturity
- Joint Information Centers (JIC)
- Unified Command
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Introductory course
Incident Management System Awareness 90-minute online course, self-paced, accessible 24/7 $300 This course is introductory level, and assumes no previous understanding of IMS. Through written material, video instruction and a quiz, participants will gain a basic understanding of the Incident Management System (IMS) as a best practice for IT Ops. Topics include:
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