Blackrock 3 Partners Announce Online Incident Commander/Key Responder Training Courses
Five individuals were awarded the 2020 Incident Commander award during BigPanda’s virtual conference:
- David Levinger, Head of Operations at Machinify
- Eric Norman, Head of Operations at InterContinental Hotels Group (IHG®)
- Jackson Hickman, Manager, IT Delivery / Incident Management at Unum
- Lynn Deppe, Incident Response Manager at Progressive
- Sharmila Sogan Kumar, Sr. Manager, Network Operations Center at LogMeIn
“Incident Commanders are key to the forward momentum of the resolution effort. Without confident and clear leadership, incidents tend to wander forward with little direction or clarity,” said Rob Schnepp, founding partner of BRP and a longtime Fire Department Chief Officer and Incident Commander in the San Francisco Bay Area. “This year’s group of Incident Commanders have shown repeated willingness and talent to lead a team of responders to solve outages and other IT issues at all hours and in high-pressure situations.”
“We are delighted to co-sponsor this annual award and proud of the important work being done by these five IT Operations professionals,” said Iain Armstrong, Vice President of Sales Engineering at BigPanda. “While we are celebrating Lynn, Jackson, Eric, Sharmila and David today, there are thousands of others working tirelessly who deserve this recognition.”
Online Incident Commander/Key Responder Training Courses
BRP’s Level 1 Incident Commander/Key Responder training courses provide foundational skills, knowledge and abilities for individuals working in the critical leadership functions during incidents:
- Incident Command
- Incident Communications
- Technical Problem-Solving
For more information on the Spring 2021 Open Enrollment courses, visit:
About the Incident Commander Awards Program
BigPanda and Blackrock 3 Partners developed the Incident Commander awards program to specifically acknowledge individuals who rise above the alerts and outages to perform their jobs like true Incident Commanders. Winners were nominated by their peers, finalists were posted on Sept. 10, 2020 and the community voted on the three they felt were most deserving. Winners each received a $2,500 gift card from Global Giving to donate to the charity of their choice, a 10-hour Incident Commander BRP course for five members of their team. Command Officers receive a $1000 gift card from Global Giving to donate to the charity of their choice and an individual 10-hour Incident Commander Blackrock 3 Partners course.
BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation.
Fortune 500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit www.bigpanda.io for more information.
Why Blackrock 3 Partners
Blackrock 3 Partners (BRP) helps businesses and organizations globally to build world class incident response teams and programs. BRP has delivered programs in over 70 cities on five continents, training over 6,000 incident responders who support some of the largest and most complex IT environments in existence. Visit www.blackrock3.com for more information.