What We Offer

We focus on people and process.
 
High severity incidents are complicated and require a team of Subject Matter Experts (SME) working for a strong Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are five basic tenets to successfully resolving any IT incident:

• Assemble the right people at the right time to solve the problem
• Provide strong, focused leadership
• Provide the right tools to gather and synthesize information
• Make decisions based on that information
• Create an organizational culture that supports emergency response

 
Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.

Our incident management program(s) follow a layered approach, progressing through several phases, eventually leading up to a large-scale GameDay exercise.