What We Offer
We focus on people and process.
High severity incidents are complicated and require a team of Subject Matter Experts (SME) working for a strong Incident Commander (IC) to restore IT systems to Uptime quickly. To that end, we believe there are five basic tenets to successfully resolving any IT incident:
Our goal is to help your team quickly and efficiently resolve any type of incident and get your operations back to normal.
Our incident management program(s) follow a layered approach, progressing through several phases, eventually leading up to a large-scale GameDay exercise.