The Blackrock 3 team
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The Blackrock 3 Partners have a unique viewpoint into the domain of Incident Management. Collectively we bring over 100 years of Fire Service and Critical Infrastructure experience--we have literally published books on the subjects--and we pioneered the adaptation of the Incident Management System (IMS) from public safety into corporate IT environments.
The Blackrock 3 Partners work directly with IT organizations in corporations that produce $300B of revenue and created $800B of market cap, while employing nearly 2.5 million people globally. These companies rank in the top 10% of the Fortune 500 and PwC Global 100 Software Leaders, operating globally in the Industrial, Financial Services, Consumer Products, Telecommunications and Software sectors, serving markets in North America, Europe, Middle East, Africa, Asia and the Pacific. We have delivered our Incident Management programs in nine countries across three continents.
The Blackrock 3 Partners have trained, evaluated and exercised thousands of Incident Commanders (IC) and Subject Matter Experts (SME) working in Global Command Centers, Emergency Operations Centers, Regional Operations Centers and War Rooms. Those incident responders staff functional teams including Site Reliability, Computer Security Incident Response Teams, Mission Critical Support, Unified Command, Operations and Engineering/Technology (Network, Database, SAN/Storage, Server, Automation, Applications).
We have reviewed and evaluated over 25,000 minutes of customer P1/S1 and SEV 0 recorded incident bridges and have designed and implemented progressive exercises to test and evaluate individual and team performance. In addition, we have trained hundreds of corporate resources including senior executives, crisis communications, customer support, marketing, social media, investor relations and legal staff.
Our work speaks for itself, and it also speaks to your bottom line. Incident management, by definition, operates during service degradation or outage, exposing companies to adverse financial impacts and loss of trust and reputation with customers, investors and other constituent groups.